Please make an appointment for in-person shopping and purchasing. Text 619.373.8500 with questions.

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Customer support

We're happy to answer questions or provide help. If you cannot find the information on the site or have questions or comments, you can contact us using the form to the right side of this page, contact us directly via text, email, or phone, or create a service ticket through this web site. 

You can contact us via the following channels:

Text 619.373.8500

email [email protected]

phone (619) 461-4112

 

If you have an online account with us, you can create a service ticket and progress is tracked in your account. Log in to your account and choose "My Tickets" where you can see submitted tickets or create a new one. 

 

Please also review our Frequently Asked Questions (FAQ) below.

1 Covid-19 considerations
1.1 Can we walk in for shopping ?

We suggest that you make an appointment for fitting or purchasing items. Our staff will assist with finding the requested products for tryin on or purchasing. 

We are limiting occupancy of the store and are not offering self service at this point so in-store traffic is limited to fittings and checking out. 

1.2 Do you have specific Covid requirements ?

Guidelines are evolving so we expect this will change over time. At this time, we require all staff and customers to wear appropriate masks and respect social distancing guidelines. 

We ask that each customer group be limited to students being fitted and one adult to reduce overall traffic.

We have added barriers between fitting rooms to provide separation. Please note these are temporary and ask that you don't lean against them. 

We will continue with cleaning protocols are recommended. 

2 Store Hours
2.1 What are your hours ?

Please check our current hours of business

2.2 Are you open on holidays ?

Most holidays fall on days we are not open. We may close for additional days depending on the holiday and year. You can see our planned closures for this year here

3 Location Information
3.1 How do I get to your store ?

We are freeway close to most of the county and the directions depend on where you are coming from. We are located at the corner of La Mesa Blvd and Spring Street in La Mesa. Click here for directions.

3.2 Where can I park ?

There are many places to park near our store. You can look here for a map.

There is limited parking along La Mesa Blvd in front of the strip mall. In addition, there is a large covered parking structure behind our store under the condos, and additional parking lots adjacent to that. You may also park on Date Ave. 

3.3 Where are you located ?

We are located at the corner of La Mesa Blvd and Spring Street in La Mesa. Click here for more detail

4 Appointments
4.1 How does a virtual uniform fitting work ?

A uniform fitting expert will meet with you via remote video. They will guide you and assist with measuring your student, offering alternatives and advice to get the best fit. 

Your appointment reminder will include a Zoom link where you can sign in at your appointed time. 

Please remember to keep track of the sizes for various garments to prepare you to order the items online. 

4.2 Can I place an order during my virtual fitting session ?

No, it is not possible to place an order during the session. Please keep note of the sizes you need and you may order online or you may come into our store for purchasing. 

4.3 What should I do to prepare for my appointment ?

Please review your school uniform program before the session and set your priorities for fitting. Your program is shown on the shopping page for your school based on class and gender. Please contact us if you need help with your program.

4.4 What do I do when it's time for my appointment ?

When it's your appointment time, please check in at the cashier station. When the dressing room is available, we will direct you to a dressing room and ask that your party remain there while being fitted. We will retrieve the items you need for trying on. 

4.5 Is there a time limit for my fitting appointment ?

We reserve the right to limit occupancy of a fitting room to 15 minutes per student. 

4.6 What do I do after my fitting appointment ?

After your fitting appointment, you are welcome to purchase the items at our check out. You will take the completed items with you. We will hold items requiring decoration for later pickup or shipping.

You are also welcome to order the items online to avoid waiting for a cashier. Please make note of the sizes you have determined. 

5 Uniform Fitting
5.1 How do I properly fit my student ?

Please review our fitting guidelines.

5.2 What is the difference between size ranges ?

We offer different size ranges to accommodate the various shapes and sizes of students. Please review the size charts for measurements.

 

5.3 What if I cannot bring my student for a fitting ?

We strongly recommend an in-person fitting, especially for students new to our uniforms. Even though garments may have the same size on the tag, actual measurements may vary between different manufacturers. The size may also seem different based on the cut of the garment and how the student wears it. 

If you cannot come in for a fitting, please check out our fitting section.

You are welcome to purchase an item to take it home and fit your students there. You may exchange the items if they don't fit. You may also ask for a garment without a logo so you can try it at home, then return it and we can add the logo when you confirm the size. 

6 Returns
6.1 What is your return policy ?

Our general policy is to allow returns for new items with original tags, unworn and unwashed, within 30 days. However, many items are decorated and so may not be returned. Please check here for more detail.

6.2 How can I return an item ordered online ?

You can request a return merchandise authorization (RMA) for an item purchased online. Log into your online account or use the link from the order confirmation. Select the order and the items you are requesting to return. We will reply with an authorization and may request additional information. Please use the RMA number when returning merchandise so we can track it.